The UX audit identified key friction points across desktop and mobile experiences. We provided a 25-point improvement plan including navigation fixes, content hierarchy changes, and conversion optimization. The client implemented 80% of the suggestions within two months.
Our team developed and integrated a natural language chatbot to automate support tickets and FAQs. With machine learning improvements and personalized responses, the client reduced human support load by 60% while maintaining a 90% satisfaction rating.
We partnered with the client to evolve their outdated branding into a modern, memorable visual identity. Deliverables included a new logo, color palette, typography system, and brand guidelines. The result was a cohesive and future-ready corporate presence.